Western Digital Updates Firmware for My Cloud EX4 – Download Version 1.04.04. - Just now, Western Digital, well known for its storage solutions, has announced the availability of a new firmware package developed for the My Cloud EX4 personal storage, namely version 1.04.04, which adds support for 5TB and 6TB HDDs, as well as several other changes.
The newly-released update resolves issues with the session timeout while using Web File Viewer, HTTP downloading with servers that require credentials, as well as with Adware applications that crashed the Dashboard.
If version 1.04.04 is applied, the EX4 can be restarted even if a USB drive is plugged in, filenames can be changed in public shares, and multiple files can be downloaded using Web File Viewer. Also, the “Remember Me” feature has been updated in order to be able to retain user credentials.
In addition to that, the producer managed to disable by default the DLNA Media Serving, as well as the FTP and NFS protocols. However, changes will be made if the My Cloud is reset to factory settings.
Moreover, the EX4 now supports transfer progress percentage when using the HTTP Downloads function, and gets its “Diagnostics” section updated. Also, the device won’t crash when in JBOD and using the DNLA Media Server button, and has no domain join issue regarding the Server 2012 Active Directory.
As for installing the release, simply get and extract the downloadable archive, log into the device’s dashboard, and go to Settings → Firmware Update.
Now, simply click on the “Update from file” button, navigate and select the newly-extracted .bin file, click “Ok” to initiate the upgrade, and wait for the process to complete. Upon completion, the device will reboot automatically.
- Supports 5TB and 6TB hard drive.
- Updated Diagnostics section under the “Home” tab which has a provision to display the Disk Drive temperature.
- Updated the “Remember Me” feature to retain the user’s credentials.
- Updated FTP and NFS protocol to be disabled by default. Changes will occur if device is reset to factory state.
- Resolved DLNA Media Serving to be disabled by default. Changes will occur if device is reset to factory state.
- Resolved the issue when device is in JBOD and using the DNLA Media Server “Rebuild” button may crash the media server.
- Resolved issue preventing user from changing the filename in the public shares.
- Resolve issue of unable to reboot the device while a USB is plugged in.
- Supports transfer progress percentage when downloading file using HTTP Downloads function.
- Resolved persistence of file extension when renaming a downloaded file using HTTP Downloads function.
- Resolved issues using HTTP Downloading with server require user’s credentials.
- Resolved domain join issue to Windows Server 2012 Active Directory requiring Realm (Domain) name instead of Workgroup name.
- Resolved issue causing Adware applications to crash the Dashboard.
- Resolved issues preventing multiple files download using Web File Viewer.
- Resolved issue relating to session timeout while using Web File Viewer.
To update the firmware:
- Download the firmware file to your desktop.
- Type the device IP address shown on the LCD in the URL.
- If you have secured your device previously with a password, enter your password and click the Login button at the main login.
- Click Settings located on the main dashboard screen.
- Click Firmware Update to open this section.
- Click the Update from File button.
- Browse to the location where you saved the firmware file and select it.
- When the Update Firmware pop-up window appears, click the OK button to proceed with the firmware update. Once the process is complete, the device will reboot. This process will take a few minutes.
Important product update notes:
- Do not interrupt the firmware upgrade process. Doing so may cause the device to malfunction or render it unable to boot.
- If you are using the manual update method, do not rename the firmware file. Doing so will cause the manual update to fail